Questions You Need to Ask When Renewing or Obtaining Your Washroom Services Contract

Do you know the most important questions you need to ask when going ahead with or renewing a washroom services contract? We have put down the most frequent and important questions and explored how Sanokil can answer them.

1. As the needs of my business change, will I be able to increase my service frequency?
   • Sanokil can increase services as needed in most metropolitan areas. That’s why we usually start our customers off on a monthly schedule and increase when necessary in order to give our customers the lowest price.
2. Will the service technician be the same person each visit to save me having to show different people around my site?
   • Yes, the same service tech will provide you with your regular service. They can speak to a specified staff member or come on and offsite without disruption depending on your business and your preferences.
3. If I have a question or enquiry, will someone be available to help?
   • We have a friendly customer service team that are ready to answer any questions or enquiries you have when you need. Our office hours are between 8am and 6pm AEST.
4. Will service technicians working in schools be able to have a “working with children” check for peace of mind?
   • All of our service technicians, especially those who service schools, have had their working with children check. Feel free to ask or request this when you are enquiring about our services.
5. Can you guarantee the products will be upkept and look high quality?
   • Sanokil guarantees that we will upkeep our products and that they will stay clean and functional.
6. Do you do full bin exchanges?
   • Unlike many competitors, we do replace our sanitary, nappy and medical bins with a freshly sanitised and washed unit after each visit. We don’t just replace the liners.
7. What happens when I need an extra visit between regular services?
   • You can contact our customer service team to arrange an additional service. One off additional services are performed free of charge, however if additional services are being requested regularly, one of our friendly customer service team will contact you to discuss increasing your service frequencies based on your requirements. We also offer extra services throughout peak periods like Easter and Christmas.
8. Can you guarantee the services will be completed at the agreed frequency?
   • Yes, your service will be added to a regular run to ensure it is never missed. Runs are scheduled 4-6 weeks in advanced so you cannot receive an annual servicing schedule however we are happy to let you know when you service is due if you call us.
9. Are services a legal requirement?
   • Regulations say that you must supply some form of waste disposal for your business’s washrooms.
10. What is the contract length?
    • The lengths of contracts within the industry range from 12 – 36 months. We tailor the contract length to your requirements.
11. Can we schedule the service for a certain day/time
    • We require Monday to Friday access and will always service between your business hours. If your business hours differ you can provide a key to receive scheduled servicing. The key is tagged and kept in a secure location.

Not all of our competitors are able to offer the points above like we can. Let us take some of the hassle out of your washroom maintenance. Our services are high quality and we are sure you will be thrilled with our service.

Get in touch by calling 1800 992 135, email sales@sanokil.com.au or send us an enquiry on our contact page. Our customer service team is always happy to answer any questions that you may have.